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Technical Account Manager

As a Technical Account Manager (TAM) within our Professional Services team, you will act as a trusted technical advisor to our enterprise customers. You will own the post-sale technical relationship, drive platform adoption and health, and ensure customers realize measurable business value from their security operations investment. This is a customer-facing role that blends deep technical expertise in SIEM, UEBA, and SOAR with strong relationship management and executive communication.

Required Qualifications
  • Certifications such as CISSP, CISM, CCSP, CCNA/CCNP.
  • Experience in regulated industries: banking, defense, energy, or healthcare.
  • Experience with cloud and big data technologies.
Job Overview

As a Technical Account Manager (TAM) within our Professional Services team, you will act as a trusted technical advisor to our enterprise customers. You will own the post-sale technical relationship, drive platform adoption and health, and ensure customers realize measurable business value from their security operations investment. This is a customer-facing role that blends deep technical expertise in SIEM, UEBA, and SOAR with strong relationship management and executive communication.

Key Responsibilities
  • Serve as the primary technical point of contact and “Trusted Advisor” for assigned enterprise accounts.
  • Lead platform health assessments, governance reviews, and security operations maturity evaluations.
  • Manage escalations, incident response support, and complex threat investigations alongside customer teams.
  • Administer, analyze and tune SIEM deployments; advise on UEBA and SOAR configuration and integrations.
  • Communicate ROI and business value to both technical and executive stakeholders.
  • Balance proactive and reactive tasks, managing multiple priorities simultaneously.
Required skills and experience
  • Bachelor's degree in Computer Systems or equivalent relevant experience.
  • 3–5 years of experience in customer-facing technical roles: Customer Success, Sales Engineering, Professional Services, or Support.
  • Hands-on experience with cybersecurity platforms: SIEM, UEBA, and SOAR.
  • Strong security fundamentals: IAM, encryption, SSL certificates, system hardening, vulnerability management, and MITRE ATT&CK.
  • Proficiency with Windows and Linux operating systems, and cloud ecosystems (AWS, Azure, GCP) and security data lakes.
  • Experience with integrations development & configuration and CRM tools (Salesforce/SFDC).
  • Excellent executive and technical communication, relationship-building, analytical problem-solving, attention to detail, and organization.

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    NearSierra connects top LATAM cybersecurity and IT talent with North American companies—securely and at scale.

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